Complaint and scam-warning help
Move quickly, preserve evidence and separate an operator dispute from suspected fraud.
Evidence packet
- Exact domain and account identifier
- Dates in Maldives time and transaction IDs
- Deposit, withdrawal and balance screenshots
- Terms and bonus version relied on
- Complete support transcript
Escalation order
- Send a concise written complaint to the operator and save it.
- Contact the payment provider; BML publishes dispute guidance.
- For suspected fraud, report promptly to Maldives Police.
- Use an offshore regulator only after confirming the exact licence relationship.